Terms & Conditions

Session expectations

The experiences per session will be loosely planned and advertised. These will be the sessions you pay for. Each session lasts for 2 hours, if you wish to leave sooner that is fine. If you arrive after 10am the session will still end at the planned time. I will not be offering food nor drink at sessions so please make sure you attend with this in mind.

I am the facilitator of the session and can guide you and your child, however you get from the session what you put in with your child. There will be a variety of materials available to extend your child's play and imagination.

Parents/carers are expected to stay with the child during a session and will need to be 18 years of age or older to do so. The child booked into the session is your responsibility.

Although we have endeavoured to mix up our crafts and activities over the months, we cannot promise that they will not be repeated.

When you book a session it will inform you on the website of the crafts and activities for that session.

Safety during a session is one of the most important things to adhere to and it is expected of the parent carer to keep yourself, your child you are responsible for and others in the session safe. If I feel this is not being adhered to then you may be asked to vacate the session early which would be non-refundable.

Locations could be public areas this it is accessed at your own risk. This means the sessions will not be in a private area so other members of the public could approach the area.

I will complete a risk assessment of the immediate area and bring any concerns to the attention of parents and carers.

Weather

I am happy to facilitate the sessions in most weather conditions as long as it is deemed safe to do so.

Light rain and wind would be suitable, please make sure suitable clothing is worn by both children and parents/carers.

In the event of heavy rain or high winds then the session would need to be cancelled, unfortunately this could be at short notice, in this situation I would allow you to rebook the session.

Bookings and payments

Sessions are

All sessions are to be pre-booked. These will then be reviewed and an email sent back with payment details. The space is secured once paid.

When booking a session you will be asked for personal information so I can contact you should I need to and also so I know who has attended the session and who has not, along with any allergies or health concerns. All personal data will be kept confidential and not used for marketing purposes.

Cancellation

If you have booked but can not attend below is the refund details:

No show: No refund

Up to 7 days before: No refund

7-14 days prior 50% refund

If I cancel a session you can either request a full refund or book another date.

Facilities

There are toilets available to the side of ‘Zaks’ that you can access.